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Instructions: Please answer using your own words in a minimum of 350, maximum 500 words (2-3 paragraphs). PER QUESTION 5 in total. Referenced with two (3) peer-reviewed journal articles or qualified text publish within the past five years and follow APA Manual 7th editions scholarly writing guidelines. APA in-text Citation formatting is required. When writing replies, please provide your experiences, new ideas, add probing questions to engage readers and new literature on the topic to enhance the learning opportunity.
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Questions:
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12.1.Customers
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What is the connection between marketing strategies and patient engagement? Provide some strategies that have helped or hindered patient engagement. Provide an operational definition of “patient engagement” How is it defined?Measured?
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Who are the ‘customers’ of a hospital? Other health organizations (Internal and External)?
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12.2. These Things Happen (See attached readings for Case)
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Instructions: Review the case of Paradise Hills Medical Center, below. The CEO has asked you for a recommendation.What will you tell him?
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12.3. Assessing Outcomes
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Based on your readings, discuss what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior? (As always, be sure to draw from and cite relevant reference materials)
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Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing?What measures are superior?
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What is your root cause analysis of what makes an organization high performing?
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What is your new idea for making the process better?
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12.4. Defining Quality
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Define what quality healthcare means from the perspective of one or more of these groups:
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12.5. Assessing Outcomes
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Who are the inspiring leaders from healthcare and what makes them inspirational? Be sure to first offer a brief framework, based on relevant reference materials, that explore the concepts related to motivation, inspiration, and leadership.
Requirements: minimum of 350, maximum 500 words (2-3 paragraphs). PER QUESTION 5 in total. | .doc file
- Providers
- Patients & Family
- Payers
- Public Health
- Political Players
- Policy/Advocacy
Attached are the readings you can also use others materials that you deem appropriate. Please make sure you 3 use in-text citations per question. Please put the 3 references at the end of each question.
Answer preview
Even though every person within Paradise Hill Medical Center, besides members of the board, believes that the decision not to inform patients of the mistake was the correct one, this is not the case. The first reason for this assertion is that this decision was not made wholly for the patient’s benefit (Bell et al., 2016). Although the physicians are raising valid concerns about the potential impact of telling patients they might have received excessive dosages of the drug, they are predominantly focused on the patients’ perception of the oncology program will be affected. The oncology program has been struggling for a while, considering its market share has been dropping for some time. In addition, the hospital’s primary competitor has committed more resources to revive their failing oncology program.
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