United Airline Case Study “Man Dragged”

Hello there,

Please read the case ” it is one page” that explain what happened for a man who dragged off plain by United Airline last year.

What I need is that in one page or less.

1- in your opinion, how could United Airlines correct this situation and manage their company reputation in order to gain their customers’ trust again?

2- please write three to five points of solutions without cost on the company, and must be from your opinion.

3- please provide three resources that helped you find these solutions. It could be from news, articles, blogs, whatever.

please see the attached

Answer preview

The situation involving deplaning of David Dao raised a lot of concern from the public. The United Airline could have corrected this situation by seeking other better alternatives to disembark a passenger rather than suing prudent means to remove a passenger from the seat. Equally, the United Airlines could have considered other methods or ways to transport their stuff rather than forcefully removing Dao from the plane. After the incident, the reputation of the United Airlines was tarnished. Although the company can regain their customer again by taking disciplinary action against the employees and the police officers who made the call the call to incorporate the ruthless method of deplaning Dao to create space for their staff (Barkan, 2017). By doing so, the United Airlines is going to gain back the customers’ trust back since the passengers need to feel secure by being protected…