MEDIA CRISIS
Please read what i attached to give a good answer
discussion question/ media crisis
i need 100-150 words each in apa format. Make sure your respond is clear and concise.
question 1
How is a natural disaster different from other reputational crises (such as quality or safety issues)? What expectations did ComEd’s customers have regarding the company’s response to storms and other natural disasters?
Question 2
How well did ComEd establish trust with customer and other stakeholders throughout the storm and its aftermath, and what part did social media play? Can you find an example to post?
Answer preview
Disasters are classified into different types. Natural disasters disrupt people’s ordinary lives and are a critical time for companies’ disaster response as the case for Commonwealth Edison (ComEd). Natural disasters are different from other reputational disasters because they are not human-made. Natural disasters do not occur as a result of man’s manipulation of events but are a result of natural occurrences beyond the control of an institution, individual or state (McEntire, 2014). Reputation disasters…
(400 words)