In the assignment description below, which can be downloaded, you will find 4 scenarios that depict realistic problems that you might encounter in the workplace. Choose one of these scenarios, and produce the requested documents for that scenario only. Each scenario asks you to prepare three documents to three different people. You are responsible for determining the appropriate genre (email, memo, business letter, etc.) for these documents as well as their contents.

• Address purpose and audience in business correspondence
• Practice writing various forms of business correspondence and documents (i.e., email, letters, memos)
• Practice selecting the appropriate correspondence genre (i.e., email, letters, memos) for a specific rhetorical situation
• Develop a professional writing style, paying particular attention to concision (i.e., avoiding wordiness), paragraph construction, and tone

Answer  preview

I write to inform you of our progress in correcting your firm’s challenges with your Magnetic Resonance Imaging (MRI) machine. I am delighted to communicate that the problem is resolved and our able technicians have confirmed that the machine is in its best performance. The subsequent problem encountered after the first visit in which the device failed to record the data was resolved by the second technician I sent right after communicating the issue.

In the first instance, our technician, Allen Franks, successfully identified the MRI machine’s problem and fixed it. However, he overlooked the restoration of the data port before leaving the premises. The disconnected data port was the underlying cause of the failed data recording by the machine. After your communication, I immediately sent our second technician, Marcus Ramirez, who confirmed that the initial problem was already resolved and went ahead to reconnect the data port. He confirmed that the machine was running at its optimum performance before handing it over to your staff.

 

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