Delivering Happiness at Zappos
Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. In 2009, it was acquired by Amazon. It has been honored as a Fortune Best Companies to Work For and received other awards. Founder Tony Hsieh places great emphasis on company culture and core values. Managers are required to spend 10-20% of their working hours “goofing off” with employees outside of the office. “Delivering Happiness” is a core concept of the company as well as the name of Hsieh’s book.
Conduct academic research and prepare a 2 page introductory report in APA format on management style and motivation methods leading to employee satisfaction and outstanding customer service at Zappos
APA STYLE
Answer PreviewThe management style of Zappos.com is one of the most interesting management styles in the business world. It is known as holacracy and it is one of the newest styles of management. This style came about because of the trend observed in the businesses as they grow older. When businesses are young, many people in the organization are very creative and come up with different ideas of making the business better but as the businesses grow older, the innovation levels of employees reduce and this is something that the leadership of Zappos.com did not want to see happen in the organization (Hsieh, 2010). In order to avoid…
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