Q1. Referring to a case study based on course work, your choice, explain sense making approach to change.
Q2. Evaluate and explain any three contingency approaches to change management.Use a case of your choice as an example to support your argument.
Q3. Explain the benefits and disadvantages of resistance to change that can occur in Nestle.
Q4. Discuss the pitfalls they can arise when seeking to sustain change in Nestle.
Answer preview
launched the company in 1964, these early years to the1990s were challenging due to a lack of concise goals and formalization of decisions and processes (Diamond Arm, n.d.). These issues affected the profitability of the company and the ability to attain a competitive advantage. Hence, from 1995 to 2003, the organization started moving towards a change approach of a rational system to redefine the firm’s strategy. The company created a new management team that designed a matrix structure that entails managerial responsibilities and specified organizational goals. With such measures, the management team enhanced formulation processes through sense-making to ensure that the employees understood the required behavior. As Ancona (2012) illustrates, sense-making, particularly in change management, allows leaders to integrate their other leadership abilities, including visioning, relating, and inventing processes to promote organizational success. In the case study, such measures aligned with Simon’s theoretical framework of administrative behavior, which posits that the specificity of goals and formalization lead to rational organizational behavior (Diamond Arm, n.d.). Therefore, it is worth noting that sense-making is a crucial leadership skill needed in change management in today’s complex world.
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