Delivering Happiness at Zappos
Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. In 2009, it was acquired by Amazon. It has been honored as a Fortune Best Companies to Work For and received other awards. Founder Tony Hsieh places great emphasis on company culture and core values. Managers are required to spend 10-20% of their working hours “goofing off” with employees outside of the office. “Delivering Happiness” is a core concept of the company as well as the name of Hsieh’s book.
Conduct academic research and prepare a 2-3 page introductory report in APA format on management style and motivation methods leading to employee satisfaction and outstanding customer service at Zappos
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An organization culture is one of the most important aspects of business operations which have a long-term effect on the success of the business.Some do not understand the relationship between organizational culture and employee morale, work performance and customer care which is needed for success.Zappo’s CEO Tony Hsieh came…
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