You started as the new HIM Manager a couple of weeks ago. Your department began using workflow technology about 2 months ago with an imaging system that has been used for 1 year. With the implementation of workflow, the department started coding and analyzing charts online. One of the first things that you noticed when you started work was the stress level of the coders – they are panicking. When you meet with them, both as a group and independently, you find out that they hate the new system. They say they do not feel comfortable using it, they only had a short training period, and they were not involved in the selection or the implementation.

• What are your plans to improve the situation?

Guidelines:

• Post the initial response to each forum by 11:55pm, ET, Wednesday.
• Initial responses should be no less than 300 words.

Answer preview

Health Information Managers have essential duties to play to ensure healthcare organizations run smoothly. In such a scenario, where employees as the key stakeholders are finding a hard time to use an implemented program, there are important strategies that must be initiated to improve the situation. First of all, in foundations of risk management, when the workflow is affected in an information system department, it becomes an operational risk…