Instructions: You are required to answer the following questions. You should save your answers in a Word document for submission. Please do not repeat the questions on your answer sheet. Instead, please list the answers numerically/sequentially by simply utilizing 1, 2, 3, and 4. Each assignment must have a cover page listing your name, the name of the assignment, and the date. The cover page does not count towards the word count. For each assignment, you are expected to answer the assigned questions in your own words. Each assignment paper should be at least 250 words. Papers less than the required 250 words will get zero. This does not mean each question requires a 250-word response; rather, the total number of words for answering the questions must total more than 250 words.
1. Why is the concierge an essential part of the personality of a hotel?
2. Explain the importance of accident and loss prevention. What security measures are taken to protect guests and their property?
3. List the measures used to determine the food and beverage department’s profit and loss.
4. Explain the problems a hotel faces in making the following departments profitable: restaurants, bars, and room service.
Answer preview
Running a hotel is not easy, considering that hotel managers must ensure that all the departments, restaurants, bars, and room service must profit. The main issue that affects a restaurant’s profitability is customers’ unpredictability (Walker, 2016). At times, customers chose to use a hotel’s restaurant, while they might opt to visit another hotel in other cases. Getting customers to always have a meal at the hotel’s restaurant is quite challenging because when customers go to other hotels, it means that employees are underutilized, an aspect that increases labor costs. Having to deal with errant employees who consume or steal the liquor sold at the hotel bar is challenge hotel managers have to deal with when seeking to make this department profitable (Walker, 2016). When employees do this, they are eating away at the hotel’s profits.
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