Improving business-IT communication

According to McKeen, and Smith, (2015), one recommendation to improve communication between business and IT is to show high regard on the importance of effective communication. The author recommends including communication skills in performance appraisal. This recommendation seeks to show that effective communication skills can be used as a measure to retain workers in an organization. The second recommendation is to improve the frequency of communication and personalize communications between business and IT. In this recommendation, the author notes that social interactions and informal communication are crucial attributes to build shared language and understanding between IT and the business.