Multicultural case study

Introduction

At some point in your career, you will encounter a multicultural issue. It may be a conflict with a supervisor or a problem with one of your colleagues or clients. You may experience the use of hate speech in the professional work setting or feel marginalized because of one of your cultural identities. A conflict may involve an individual, an entire agency, or an institution.

In this project, you will:

Create a multicultural conflict that could occur within your psychology specialization ( I/O Psychology). The details of this conflict may be drawn from real life or imagined, but the conflict must involve your actual cultural identities, which you analyzed Using the Hays ADDRESSING Model. This conflict will involve one or more people you could encounter in your work who have several points of cultural difference with you. An agency, business, or institution could also be part of the conflict.
Analyze the multicultural issues that are present and consult scholarly literature to develop strategies or techniques that you can use to navigate the conflict. This project will help you think critically about uncomfortable situations that you may encounter in your career as a psychologist and prepare you to respond effectively in such situations.

The deliverable is a PowerPoint presentation of a case study that could be given in a professional context. A case study is an in-depth report and analysis of events, activities, or processes involving one or more people or a situation. Case studies are examined in academic contexts to prepare learners for the challenges they will face in professional practice. Working psychologists continue to consult with colleagues on case studies to improve their professional competencies.

Instructions

Complete the Multicultural Case Study Template. Replace all bracketed language […] in the PowerPoint template with your own words.

You may wish to enhance the design of the presentation to make it more effective.

Your PowerPoint should include the following:

Title slide:
- Enter a descriptive title of approximately 5–15 words that concisely communicates the heart of the case study. It should stir interest while maintaining professional decorum.
- Enter your name and a job title and organization that would fit with your case study. Like the case study itself, these last two elements may be fictional.
Case Study Overview slide: Provide the briefest possible narrative description of the case situation here. Additional supporting details and references can be added in the notes section below the slide. The overview should include:
- The professional setting of the case, based on your psychology specialization(I/O Psychology) (such as treatment center, classroom, hospital, jail, or community-based setting).
Cultural Differences slides: On the table provided, list the main cultural identities from the Hays model, relevant to the case study conflict, of yourself and another person, agency, or institution in the case study.
- If more than one person, agency, or institution is involved in the case, make a new slide for each one, to compare yourself to all others involved.
- In the notes section:
  - Identify common concerns with each cultural identity. Be careful to avoid using stereotypes.
  - Analyze how cultural differences contributed to the conflict in this case.
  - Identify two relevant biases you have or had, and at least one strategy for improving your cultural competency around each of those biases.
Relevant Biases: Identify two relevant biases you have or had, and at least one strategy for improving your cultural competency around each of those biases.
Best Practices for Working With [Cultural Identity] slides: Identify a best practice for working with a cultural identity in this case and cite the source below. Then, briefly analyze how the best practice could help you navigate this particular relationship and conflict.
- In the notes section, describe the best practice in more detail and elaborate as needed on your analysis of how the best practice could help you navigate the relationship and conflict.
- Copy this slide as needed to address each cultural identity in this case.
References slides: Use current APA style and formatting guidelines.

Additional Requirements

Written communication: Should be free of errors that detract from the overall message.
References: You must cite best practices from at least three scholarly research articles in this assignment. You may cite reputable sources from websites, books, textbooks, and assigned resources as well, but these will not count toward the three required scholarly research references.
Length: A minimum of six slides.

Answer Preview

Case Study Overview
Conflicts in the workplaces are inevitable.
Conflicts and disagreements among colleagues and leaders can lead to collaboration and performance problem.
As a project team leader, I once underwent a significant multicultural conflict.
As a middle aged Christian, a middle class woman and a person of from the Caribbean, I was heavily despised by most of my members who were too young in their twenties and of different religious orientation.
They were not cooperative and cited that I old to supervise them.
This made it challenging for me as their leader and derailed the project.
Conflicts in the workplaces are inevitable mainly because two or more individuals in the workplace do not act or think the same. Conflicts and disagreements among colleagues and leaders and when these conflicts are not solved adequately, they likely lead to collaboration and performance problem (Jackson & Van de Vijver, 2018). I was employed in the Research and Development Department in a hospital where I once underwent a significant multicultural conflict. The hospital was planning to expand to other areas in the country and therefore created a team of employees who were mandated to plan and implement the project. I was made the head of the project and most of my members were from different demographic, age and cultural backgrounds which was a major source of cultural conflict. As a middle aged Christian, a middle class woman and a person from the Caribbean, I was heavily despised by most of my members who were much younger in their twenties and of different religious orientation. They were not cooperative and cited that I was too old to rule them even though I was the most educated and experienced individual among them in terms of planning and executing such projects. This made it challenging for me as their leader and derailed the project to a point where most of them were fired and new set of older and educated employees were hired to help execute the project.
Cultural Differences
The ADDRESSING Model was created by Pamela Hays to facilitate the recognition and understanding of complexities within individual identity.
At the time, I was age- 41years-generation X.
Most of my team members in the project were in generation Z because they were inn their twenties.
My age was one of the sources of conflict where most members felt that I was not fit to lead them and instruct them to carry out a specific task.
My age was an advantage because I had adequate experience of the pre and present technology saga.
The ADDRESSING Model was created by Pamela Hays to facilitate the recognition and adequate understanding of the many complexities within individual identity. The model considers one’s age, acquired and developmental disabilities, religion, sexual orientation, ethnicity, indigenous group membership, social economic status, gender and nationality (Tagg, 2020). All these aspects should be considered to clearly understand the cultural identity of an individual. During my period as the head of the expansion and growth project at the hospital, I faced several cultural conflicts with my fellow staff and subordinates due to the differing individual identities. At the time, I was 41 years old and this means I am in the generation X which consist of people who were born between 1965 and 1980. Most of my team members in the project were in generation Z because they were in their early and late twenties. My age was one of the sources of conflict where most members felt that I was not fit to lead them and instruct them to carry out a specific task. They also though that my way of thinking was outdated. However, this was an advantage for me because I had adequate experience of the pre and present technology saga making it easier for me to work with them.

(6 slides)

Multicultural case study