Analyze the interaction between Dr. Drossman and the couple in light of the material covered this week; relate the video to at least TWO other materials posted and explain how they apply.
Also address the following:
What verbal and non-verbal communications are conveyed in this video?
What communications made the interaction more positive?
What did Dr. Drossman do right in his approach? Is there anything he could have done differently?
Answer preview
Multiple verbal and non-verbal cues have been used in the video. Some of the non-verbal actions are witnessed by Mrs. Smith, such as the crossing of arms, legs, tightening of lips, and maintaining folded arms on the laps (Rome Foundation, 2013). Her husband also conveyed non-verbal behaviors such as turning his head away while Mrs. Smith responded to questions. He crossed his arms and portrayed vivid signs of anger and frustration. Dr. Drossman applied various non-verbal cues such as making direct eye contact and using open hand gestures. On the other hand, verbal cues are also present in the video, such as sighing after responding to questions, shrugging, and using an angry tone while speaking.
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