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Now that you have learned about systems and system transformation approaches, this week you will write a paper describing what you notice is going on in the human systems in which you participate, what are your responses (thoughts, feelings, actions) to those experiences? Week 3 Readings and Resources This week's readings will help you to understand the concepts of the 5 Cs of organizational change as well as what leverage points can be identified to help systems transform. Textbook Readings Designing the Customer-Centric Organization. J. Galbraith. Chapters 3 & 4 (pages 43-86) The Fifth Element. P. Senge. Chapters 4 & 5 PowerPoint Presentations 5 Cs Change Strategies Article Leverage Points: Places to Intervene in a System (Links to an external site.): This article helps to explain what leverage points exist within a system (and therefore with an organization) with real-world examples that make it easier to understand the leverage points. Video