Problem solving — Zappos
Problem solving — Zappos: Read Problem solving application case, page 628-630 of the text, Zappos CEO Asks Employees to Commit to Teal or Leave. and answer the three Discussion Questions that follow the reading. In your submission please use headings that correspond to the questions.
Directions:
Answer these Discussion Questions:
- Define the problem: Remember that the problem is the gap between the desired and the current state. State the problem as the gap and be sure to consider all 3 levels and if one is more important focus on it for parts 2 & 3.
- Identify the causes of the problem: Use the procedure in step #2 to determine the cause and explain why?
- Make your recommendation for solving the problem: Use the procedure in step #3 for a recommendation and implementation plan.
- Provide a title page with your name and date.
- Your content should include 600 words, and use a double-spaced Times New Roman font.
- You should include headings, topic sentences, and the inclusion of the weekly learning.
- You can complete this assignment using the text material, however if you use an outside source, please cite it using APA format.
Answer preview
Defining the problem at Zappos
The main problem at Zappos is high turnover since many employees feel dissatisfied working at the company. The lack of clear structures on issues like performance evaluation and salary rises even though the organization holds time-consuming, tactical meetings; this tends to affect the employees’ working morale. Further, the uncertainties in the employees on whom they should turn to when wanting to make tough decisions or solving problems has further caused high levels of frustration. Additionally, the…
(600 words)