Instructions: the questions below is based on your reading of the case (see your casebook): “When the Tone of an Email Went Wrong”.On page 16
- What is your opinion about the email exchange between Professor Sharma, Meeta Sing and Kumar? Who was right and who was wrong?
- How would you handle this situation? Write your version of the email (Email 2 in Exhibit 1 of the case) as if you were in Meeta Singh’s place.
pass: Iloveme123!
Answer preview
conversation as offensive. Even though Kumar tries to bring the great etiquette towards the professor, he is the one who is exclusively wrong. He does not take time to ask how the conversation started and had led all students to go against Sing and accuse her to have lacked decorum. The professor and Kumar are right, professor’s action was accidental, and Sing is trying to advise the professor, not confronting, and even later apologized when the professor had reprimanded her which justifies her reactions.
I can handle this situation by interrupting the conversations and explain every detail of how everything happened. I will clarify to students that Sing’s reaction to the professor was professional and was trying to advise the professor who had mistakenly sent the email, which is normal. Communication in a group can at times be challenging, one before the reaction has to confirm and think before replying to avoid annoying and disrupting other parties.
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