The transcript on, “Caring for the Nguyens” is about Zach Miller, a family nurse practitioner who interacts with Nam Nguyen to learn more about the health condition of the parents. Zach uses open-ended and closed questions to help him understand the health history of Nguyen’s parents so that he can make sound clinical decisions that would help them in their recovery journey.

The open-ended questions allow an individual to share more details about their situation while as closed questions require one word or only a specific piece of detail. For instance in the first comment when Zach asks Nam whether his parents are alive,…

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