Web-related tools
Identify several Web-related tools to enhance Customer Relationship Management (CRM) and discuss how these tools provide enhancements. Which of the tools you identified seem more robust and deliver better enhancements? Why?
APA format, more than 3 recent references, more than 500 words, introduction, body, and conclusion
Answer preview
Web – tools enhance successful relationships through various ways such as gaining insights into customer behavior and monitoring business operations to ensure customer satisfaction. They also provide selling, marketing, and servicing processes done in a systematic and organized way. For resistance Hub spot facilitates access of information through emails, social media, database and websites among others. Hub spot ensures good communication, response, and clarifications from both ends. On the other hand, Salesforce essential offers unique services in marketing through the…(700 words)