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To conclude, other aspects of performance that Goffman addresses include the arts of impression management, communication out of character, and discrepant roles. Communication out of character occurs when a performer “steps out” and executes incompatible communication concerning the intended impression (Garner & Hancock, 2014 p.554). The art of impression management, on the other hand, refers to the rectification of the intended and unintended disruptions that occur during performances. Lastly, according to Goffman, discrepant roles possess available information, region access, and function, including informers, shills, and service specialists.
