Sales and Advertising – UNIT1DB Consumer Emotion
Primary Task Response: Within the Discussion Board area, write 500–600 words that respond to the following questions with your thoughts, ideas, and comments. Please use at least 3 references and citations. APA style.
In reality, making a purchase is usually emotional. Studies show that people buy with their hearts more than their heads. Sometimes, people buy on impulse because they like what they see, or they buy because they feel unhappy and think the purchase will make them happy. Sometimes they buy because they feel guilty or because their friend is buying something.
The following are two dimensions of shopping experiences:
- Utilitarian: Shopping to achieve a goal or complete a task
- Hedonic: Shopping because it is fun and because people enjoy it
Understanding these dimensions can provide insight into consumer behavior. Consumers can also be categorized into the following three categories:
- Impulsive: Impulsive buyers purchase products quickly.
- Patient: Patient buyers purchase products after making some comparisons.
- Analytical: Analytical buyers do substantial research before making the decision to purchase products or services.
What is your buying behavior?
Discuss some of the emotions that you might feel when buying a product or service. If you had to name what type of consumer you are, what would it be? Complete the following:
- Name the type of consumer that you are. (please choose analytical and in terms of shopping experience I can be both; it depends on where I am in my buying stage of mind.)
- Write a summary of how you feel when you buy something.
Answer preview
As a consumer, my purchasing behaviour is analytical. This approach entails conducting substantial research before deciding to buy goods or services. For example, whenever a new movie is produced, I tend to show no interest until I let the preview. When making a purchase decision of any time, I search for information regarding the item. Through various sources such as friends, family and the media, I learn about their experience with the product. The collected data is essential to influence my decision. Customers wrote the product review on company websites, and online platforms help choose (Tanner and Raymond, 2014). It offers a wide range of crucial data, such as the item’s rating, price, and buying tips. In the decision-making process of purchasing a product or service, I tend to apply an evaluative criterion to narrow down choices.
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