LensCrafters Case Study, I need help with writing a 7 page case study paper about Lens Crafters
The instructions are attached as a file. APA style double-spaced.
Write a six to seven (6-7) page paper in which you:
- Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
- Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
- Examine LensCrafters’ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
- Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.
- Examine the different types of technologies applied to LensCrafters’ service operations and evaluate how the technologies strengthen the value chain.
- Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Answer preview
LensCrafters operation strategy
The strategy adopted by the company is the provision of quality services to their customers. They focus on providing quality eye care to their clientele. The company has invested heavily in technology that will ensure the successful implementation of this strategy. They have top-notch equipment that can quickly and accurately examine customer’s eyes and prescribe a way forward with accuracy. They have a reputation of timeliness as they do not take long to fulfill the needs of their customers. Their goal is to make eyeglasses for each customer I less than an hour. That was their vision thirty years ago, and currently, they are known as one of the fastest eye care clinics to offer quality services…
(2100 words)