Performance Improvement Plan
Resource: Performance Improvement Plan Guest Reviews
Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document.
Identify 3 to 5 common trends from the region (positive or negative).
Select one area of opportunity and develop a 700- to 1,050-word performance improvement plan to address the issue.
Use the “who, what, when, where, why, and how” approach to develop your plan.
Use process improvement techniques that are relevant to the industry of concern and the item you are trying to enhance.
Respond to one of the comments as if you are a manager at the hotel, addressing the concerns or positive feedback.
Format your paper according to APA guidelines.
Answer preview
Evaluation and Identification
The three examples of guest feedback in the Performance Improvement Plan Guest Reviews documents shed some light on a couple of trends regarding hotel XYZ. First, experiencing a lovely time at hotel XYZ seems to remain a positive trend in promoting the satisfaction of all customers. A negative trend, however, noted by some of the guests was that the water in the hotel took too long to get warm. The hotel also provides…
(800 words)