8 – 10 Measurable Quantitative Questions (Using a scale to support measurement, i.e., Likert)
2 – 4 Qualitative Questions
Leverage the literature and textbook examples in your instrument creation. This survey is a PAPER PROTOTYPE not to be completed using a survey instrument such as Survey Monkey.
Requirements: 4 pages
Answer preview
Did you find the website’s customer support options easily accessible and helpful?
Not easily accessible or helpful
Somewhat accessible or helpful
Neutral
Fairly accessible or helpful
Very accessible or helpful
How well did the website handle your privacy and security concerns?
Very poorly
Poorly
Neutral
Well
Very well
Measurable quantitative questions using a Likert scale to support measurement
(Participants are urged to select the number that represents their level of agreement in each statement or question provided. 1 will represent will be the lowest level, and 5 will represent the highest level of agreement).
Please rate the level of getting the needed information on the Amazon.com website.
1: Very difficult
2: Difficult
3: Neutral
4: Easy
5: Very easy
How well can you rate the general level of responsiveness of the Amazon.com website? (Responsiveness can be defined as how quickly the website reacts to user actions)
