Share an example of an online help system that you think is written and organized exceptionally well. Explain what makes this example of online help writing so great.
Share an example of an online help system that you think is written and organized exceptionally poorly. Explain what makes this example of online help writing so bad.
Answer preview
Using testing approaches could help validate the documents’ consistency and ensure up-to-datedness (Aghajani et al., 2019). Using a contingency matrix to trace missing information in online documents can be useful. In other words, for tool-related issues, developers could develop approaches to enable users to identify whether the problem they are experiencing is related to tool misusage. Developers can address process-related issues by providing concrete guidelines to contributors to inform expectations and the process involved.
