Management
System transformation
Now that you have learned about systems and system transformation approaches, this week you will write a paper describing what you notice is going on in the human systems in which you participate, what are your responses (thoughts, feelings, actions) to those experiences?
Week 3 Readings and Resources
This week’s readings will help you to understand the concepts of the 5 Cs of organizational change as well as what leverage points can be identified to help systems transform.
Textbook Readings
Designing the Customer-Centric Organization. J. Galbraith. Chapters 3 & 4 (pages 43-86)
The Fifth Element. P. Senge. Chapters 4 & 5
PowerPoint Presentations
5 Cs
Change Strategies
Article
Leverage Points: Places to Intervene in a System (Links to an external site.): This article helps to explain what leverage points exist within a system (and therefore with an organization) with real-world examples that make it easier to understand the leverage points.
Video
Case management clients
Community Resource Exploration Activity
Note: Answers must be factual and relating to the area in question.
An essential role of case managers is that of broker, linking clients to community resources to help meet important needs. It is important to determine what kind of resources are available in your local area to meet the needs of case management clients.
Below you will find several categories of areas that are typically needed with case management clients:
Food
Shelter/Housing
Utilities
Medical / Healthcare
Mental Health / Counseling
Economies of scale
Formulate differentiation strategies based on workflow across the value chain.
Scenario
In your role as a Business Process Consultant at Bryce-Kingston, the management team at JBH Electronics has asked you to create a presentation for their new Operations Executive. The new leader is in the process of looking at alternative strategies that JBH can employ in the value chain area of operations for the company. You will be tasked with researching differentiation strategies that JBH could use to build a value chain strategy.
Instructions
You will develop a presentation that outlines a differentiation strategy based on workflow across JBH Electronics’ value chain. Include the following:
Change management issues
2.The 2017-2019 three-year plan is quite a significant departure from its history of growth through acquisition. Should LF continue with its past acquisition strategy? What is LF’s core strength? Integrating and extracting value from acquirees, or growing organically, which is the focus of the 2017-2019 three- year plan? Would organic growth be able to sustain LF’s past growth?
3.Will LF succeed with its 2017-2019 three-year plan? ls it too late to play catch-up to Amazon and Alibaba?
4.Critique the following paragraph from Dr Marco Tieman, the founder and CEO of LBB International (a logistics consulting and research firm that specializes in agri- food supply chains, industrial logistics and third-party logistics):