- What does great customer service mean to you?
- Think of a great customer service experience that you have had. Provide a detailed account of the great customer service encounter. What did the company do right and how did they provide great service?
- Think of a bad customer service experience that you have had. Provide a detailed account of the bad customer service encounter. What did the company do wrong and how could they have handled this situation differently?
Requirements: 300 words
Answer preview
I recently had a good customer experience with a shipping issue. I made a purchase, and there was a delay in the order. The company called beforehand to inform me that there were issues and delays working on the order. This way, I didn’t have to worry about the order, its safety, and delivery. The customer agent was polite and explained why there was a delay. The company ensured that they effectively communicated, had a positive attitude, and ensured that I did not have to worry about my order. It was good customer service as they did not wait for me to call inquiring about my order but instead informed me firsthand about the delay.
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