A large fast-food chain unveiled a new touch screen register for its franchises. Each cashier was assigned a user ID and password combination to log in to the register. The system allowed the incorrect password to be entered four times before the register would lock and require a manager to unlock it with a key card. To prevent unauthorized access, the registers would lock after three minutes if the screen was not touched. When the register locked, only the cashier who was logged in prior to it locking could unlock it without a system restart.
After a few days in operation, restaurant managers started complaining about the amount of time they were spending unlocking the registers. Some cashiers were forgetting their user ID and password, so other cashiers would log in for them. It also seemed that the button layout made it easy for the cashiers to key in the incorrect password. The managers also complained that cashiers would leave for a break or end their shift and forget to log out of the locked register. The managers would have to reboot the system, a three- to five-minute process in order for the next cashier to log in. Additionally, managers noticed that grease was building up on the touch screens, making them less responsive.
Examine how this system balanced security and usability, and explain the challenges of incorporating system security and system usability into a design.
Suggest changes that could be made to the security of this system to still meet security objectives but make the system more usable.
Use Microsoft Visio or an open source alternative, Dia, to create a graphical representation of your proposed interface. Note: The graphically depicted solution is not included in the required page length.
Use at least three quality resources in this assignment. Note: Wikipedia and similar websites do not qualify as quality resources.
This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.
Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents such as Open Project, Dia, and OpenOffice. The completed diagrams/charts must be imported into the Word document before the paper is submitted.
The specific course learning outcome associated with this assignment is:
Determine the strengths and alternatives of menu-driven interfaces.
Answer preview
The system’s design will ensure that the cashiers who want to take their time when using it are not rushed. It will also ensure that the cashiers who want to make their transactions faster are not slowed down. Therefore, the most realistic time estimates for the tasks contained in the system will be the time that is most convenient and comfortable for all the users (Poole et al., 2020). The system will be developed by using the restaurant customer data to assess how it will facilitate improving customer service and the satisfaction of the customers. The development of the system will also be following the trend in the foodservice industry, whereby the adoption of a register system is being used as a competitive advantage. Therefore, the adoption of the system will be used to differentiate the restaurant from its competitors.
