Please help me to write an appeal letter to hotel for profile reinstate / change status. I need to send it by email to the security request department.

Here is what happened:

I stayed at the hotel with my mom and sister at end of October last year. I was 24 then and my sister was 20 (her birthday is the end of December, so it was about 2 months before she was turning 21). I played slot machine at a casino in the hotel where I stayed. My sister pushed the slot machine button about 3-4 times while I’m playing, and we got caught by the security. All three of us didn’t realize that my sister was a minor at that time. (I guess we were so excited that we made some money out of the slot machine and in my home country, the legal age for a casino is 18). We admit that it was a mistake and apologize. We were kicked out and banned from the hotel which means we can’t make any reservation under my name. One of the security officers told me that I could write an appeal letter so that they could decide for profile reinstate/change status.

Please remember it is an appeal letter so try to write the letter as politely as possible with respect.

Please include my hotel member number (just leave it blank), my name (just leave it blank), an explanation of the situation, admit that it was a mistake, how much I reflect on myself, and if they could change status or profile reinstate.

Answer preview

I am writing to apologize and request a profile reinstatement as a client in your hotel. I am name, a client who used room number 11126 but got penalized. I value the hotel’s policy and professional standards of delivering services to customers, hence my quest to reach out and apologize.

During our say, I regret that my sister played at the casino. This happened at the end of October last year when my sister was to turn 21 in December that year. With the excitement of winning money, my mum and I did not realize that my sister pushed the slot machine button 3-4 times as I played. Still, we did not know that the hotel considers 20 years olds as minors. In my home country, the legal age for a casino player is 18. However, this does not justify our actions since we could have confirmed. Consequently, the security caught and banned us from booking with the hotel, preventing me from making reservations under my name.

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