QUALITY

QUALITY

ops mgmt 290 week 3 written assignment

Minor Project

Instructions: This project requires you to apply the concepts and methods learned so far in the course. You are to write your responses in accordance with APA standards and cite a minimum of two (2) scholarly peer reviewed sources and at least one entire scripture verse.

Your paper submission should follow the below stated composition and formatting guidelines; and be composed unto a “Word Document.”

  • Title page with a “Running head:” page number (top right), your name, course, date, and an appropriate title.
  • Use double space, Times New Roman, and 12pt font.
  • Upon citing works, add a separate reference page.
  • These APA additions are NOT a part of the word count range of 1500-1800 words for the paper.

Deliverables:

1. What is quality, why is it important to define?

2. How has the emphasis of quality control changed in recent years?

3. Describe some of the modern quality control techniques that illustrate this change in emphasis. (You may use some quality principles of well-known quality philosophers such as Deming, Juran, Crosby, Ishikawa, Taguchi, among others).

4. Include Biblical implications and scriptures related to quality in your essay. In other words, what does scripture tell us about quality and its importance?

 

 

Answer preview

The word “quality” is the term that is generally used by many people in our society.  People often use the word quality to refer to something of high value and standard. Most businesses emphasize producing quality products to ensure customers satisfaction. According to Weckenmann, Akkasoglu, & Werner, (2015), customers want quality goods or services that match to the price they pay for the same. Quality is one of the aspects businesses uses to compete in the market. The business that does not focus on the “quality” then it loses its relevance in the market. According to Dale, Van der Wiele, & Van Iwaarden, (2007), quality is critical in the customer’s satisfaction and retaining…

 

(1600 words)

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