measuring what matters
In short answer please respond to the following:
Explain the way(s) an organization with which you are familiar measures quality
and customer satisfaction. What can be done to improve CRM?
- Lastly, explain how you can personally have a positive impact on customer loyalty in your position.
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McDonalds- an establishment that offers fast food to its consumers has been able to maintain its clients through the use of effective methods of measuring customer satisfaction and responding to the feedback it gets from its customers. McDonalds principally relies on surveys to get the necessary feedback. In this survey, customers are told to rate the services…
(358 Words)