Disney’s Adoption of ITIL

Disney’s Adoption of ITIL

Help with Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “ Disney’s ITIL® Journey”, located at https://www.axelos.com/case-studies-and-white-papers/disneys-itil-journey-case-study

Write a three page paper in which you:

1. Describe the reasons for Disney’s adoption of ITIL.
2. Examine the results that were attained by Disney.
3. Compare and contrast ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.
4. Examine how Disney implemented auditing and compliance in its enterprise architecture.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA Format.

Answer Preview

Disney was already a big company by the year 2000 when it chose to adopt the Information Technology Infrastructure Library (ITIL). There were several reasons that dictated the governing management towards being able to make the decision of following up on this issue. The first of this is service design. The company has many operations in different service delivery functions and it is the need for designing their services in the long term and short term…