LEGAL PSYCHOLOGY

1. Think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee.200 words

2.First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture.200 words

Answer preview

• What was the nature of Dr. Dror’s study? What did he tell the fingerprint examiners and what did his results show? What did Dr. Dror say about the role of expectations and how they affect our ability to process information accurately? Do you agree? Why or why not? Please be sure to support your responses with credible, scholarly, evidence.

Dr. Dror studied a case on criminal cases where fingerprint was taken and identification was made by the experts. After five years the fingerprints were examined by different experts under a different context and they gave different identification. Dr. Dror told the fingerprint examiner that different experts make a different identification under a different context and this is caused by the effects of the cognitive-perceptual…

(650 words)