Isaac has worked as a staff nurse on the telemetry floor for over 15 years. He holds seniority in the unit. His patient care is satisfactory; however, his interpersonal behaviors are becoming an increasing issue for his coworkers. He throws papers around the unit, gives short answers to questions, and seems generally miserable. He tells the staff that they are lazy and stupid. He is constantly questioning their decisions. You have come from another local hospital in the role of the assistant nurse manager. Based on your observations, you have met with Isaac informally and discussed his behaviors, but they have not changed. Now three new nurses have already come to you saying that this unit is a great match for them, except for one problem. Although they have not identified Isaac by name, they have told you that one of the nurses is extremely abusive verbally, and they have been calling in sick on the days they are scheduled to work with this person.
1. What are your responsibilities as an assistant nurse manager in regard to Isaac’s behavior problem?
2. What is the next step in dealing with Isaac’s behaviors?
3. How will you, as the manager, have Isaac develop more effective people skills?
This is your first position as a nurse manager. The holidays are rapidly approaching, and the hospital policy states that each unit will negotiate holiday coverage individually. You are already getting requests via e-mail and on Post-it notes for holiday time. Several staff members have come to you stating that they “never” seem to get their requests for holidays. Discussion among the staff members is creating dissension and conflict.
1. Discuss the potential impact of this problem on you and the unit staff.
2. Describe a minimum of one positive consequence and one negative consequence of this conflict.
3. Select a model of conflict resolution and explain how you, as a nurse manager, might resolve this conflict.
–APA Format.
-Introduction or abstract page
-Summary or Conclusion page
–Four Pages Minimum, NOT INCLUDING INTRODUCTION/ ABSTRACT, CONCLUSION/ SUMMARY , OR REFERENCE PAGES.
–Completely unacceptable Copy and Paste from Internet, or other resources.
– References have to be in APA Format, minimum 3 references citations with 3 years old or less.
Answer preview
I may use coaching as a way of helping him get along with his colleagues. During the coaching sessions, I will have an opportunity to present different scenarios familiar to the workplace and allow him to explain how he would handle the situation. I can then help him correct negative responses and inform him of better ways of addressing issues while maintaining good working relationships with others. Delegation is another strategy that I can use to sharpen his people skills. I will allocate to his duties that will require patience and optimism, especially those that involve interacting with different groups of people. It will enable him to learn patience in his interactions. Another way of improving his people skills is by offering him networking opportunities. Networking involves meeting new people from diverse backgrounds and finding the typical things you share so that you can create a mutually benefiting relationship. By doing so, Isaac will learn how to make meaningful and productive relationships within the hospital. Lastly, I would help him navigate through office politics and any negative organizational cultures that discourage positive interaction among employees.
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