The Employee Experience – Pathways to Employee success and retention
Assignment Instructions
HR CHALLENGE: THE EMPLOYEE EXPERIENCE – PATHWAYS TO EMPLOYEE SUCCESS AND RETENTION
Assignment Introduction
Scenario
You are an HR professional at a large teaching hospital with responsibility for the areas of employee talent development and employee experience (sometimes called employee perspective). The hospital’s mission is to integrate a broad spectrum of clinical care, teaching, and research, with special emphasis on the health of children and their families, for two states on the east coast of the United States.
Recently, you have observed high rates of turnover across a number of occupations. Licensed practical nurses, radiologist technicians, surgical technicians, pharmacy technicians, medical assistants, laboratory technicians, and dietitian assistants are at the top of the list of people your hospital cannot keep. You have been conducting exit interviews and talking to current employees about what the areas of concern are that could be influencing the high rate of turnover.
There is another hospital in the area that has been aggressively recruiting new employees. The hospital is associated with a medical school and an external physician assistance program. They are using a completely new employee experience approach that includes:
Co-located complimentary daycare for second and third shift staff.
A gourmet cafeteria.
These benefits are part of what the private hospital calls a comprehensive work-life career-investment program for employees. Your institution has a legacy cafeteria and nothing that mirrors the other hospital’s employee experience program. Additionally, recent engagement surveys indicate that employees are not getting the career guidance from team leaders and supervisors that they think they should. Several surveys of employees found that they felt they are not valued or considered part of the organization and that “only doctors and RNs really mattered”.
Your Challenge
This assignment examines how to assess the effectiveness of employee talent development and employee experience (employee perspective). Consider the challenging conditions that you would face in the situation presented.
What would your next step be in confronting the HR challenge faced by the hospital from a competitive standpoint? Should you present the differences between your hospital and its competitor’s programs to your supervisors or even the hospital director? If yes, why, and how would you go about that? If not, what would your rationale be for your decision?
What research would you do? Making the type of changes that the other hospital made is a major effort in cost and from an organizational culture and employee valuing perspective.
What challenges might you face from your own HR director? From medical staff leaders and others? The cost of current turnover is coming close to 15% of yearly salary for some positions, and the loss of institutional knowledge is affecting treatment quality, according to a panel of physicians and nursing staff.
What new and different programs might be introduced into the organization to improve the employee experience considering the scope of challenges that were discussed in the introduction?
Your job in this assignment is to use the guidance from above to prepare a report for your supervisors on how you plan to approach the employee talent development, employee success, retention, and the employee experience issues with viable recommendations for solutions. Please provide at least six academic, scholarly, or professional resources from the Capella University Library.
Assignment Instructions
Prepare a 3–4-page report that states your recommended course of action. Along with your recommendation, include the following:
Analyze, from a competitive standpoint, how proposed recommendations address the HR challenge faced by the hospital.
What is the scope of the differences between your hospital and its competitor?
What would it take to emulate the competitor’s programs?
Describe key factors considered to support the major effort and cost it would take to enact changes in organizational culture, which could be embraced by employees.
What challenges would be faced by trying to emulate the competitor’s programs?
What would the risks be by not addressing the differences between your hospital and its competitor?
Explain how to mitigate cost of current turnover and the loss of institutional knowledge that is affecting treatment quality.
What is causing the turnover?
What actions can you take to address the issue?
Describe programs you would introduce to improve the employee experience.
What are the different parts of your programs?
What are they intended to do?
Review the HR Challenge: The Employee Experience – Pathways to Employee Success and Retention Scoring Guide to see the criteria by which your assignment will be evaluated. Before submitting your assignment for evaluation, review your draft in SafeAssign to check your use of source material.
The deliverable for this assignment applies professional skills in Human Resources Management (HRM) to workplace situations which you will likely encounter in your day-to-day work in HRM. As part of your learning, we focus on the development of effective professional communication skills for the workplace. Your assignment should meet the following additional requirements:
Length: Your plan should be 3–4 typed, double-spaced pages, not including the cover and resources pages.
The first page should be a cover sheet with your name, the course number, assessment title, and date. No other information is required on this page.
The last page should be the reference list.
Organization: Make sure that your assessment writing is well-organized, using headings and subheadings to organize content for the reader.
Font and font size: Times New Roman, 12-point font.
Resources: Use a minimum of six references from academic, scholarly, or professional publications.
Evidence: Support your assertions with data and in-text citations.
APA formatting: Resources and in-text citations are formatted according to current APA Style and Format guidelines.
Written communication:
Support main points and recommendations with relevant and credible evidence.
Address the appropriate audience, using familiar, discipline-specific language and terminology.
Use spell-check and other tools to ensure correct spelling and grammar.
A colleague looked up a cousin’s test results and informed you about having done so. The cousin is very sick and the family, extremely fearful about the potential diagnosis, wanted to see if your colleague could find out in advance to help the cousin’s family. What would you do in this scenario? Are you obligated to report? If so, what steps would you take?
In 3-4 pages please write your personal theory of child and adolescent development. If you haven’t had any formal training in developmental theories—Great! You are exactly where you need to be right now. This assignment is a reflective piece, and should be based on your own thinking and life experiences. You are expected to include at least two references in the body of your paper.At least one reference must be from our textbook, and the other reference may also be from our textbook, or from a peer-refereed professional journal (not a book, web page, magazine, newspaper, etc.). Reference your work using the American Psychological Association (APA) Publication Manual. Return to the APA folder in the Orientation/Activities 1 module if you are unsure about how to do correct citations. Reference attached rubric for assignment expectations.
What are the most important factors in determining how a child turns out as an adult?
What roles do “nature” and “nurture” play in human development?
If children have challenges in their early lives (for example, alcoholism in the family, poverty, abuse or neglect, and the like) does this mean that they are going to have difficulties later? If so, what kind of difficulties and why? If not, why not?
Please make sure that what you write are your own ideas and your own thinking, and to acknowledge how you ended up believing these things (experience, reading, a mentor, etc.). Remember you must use a minimum of two sources from the text and/or other reference. Please also give this assignment your best effort, because you will be revisiting it at a later date. Set yourself up for success later by trying your best now (I realize that this is an odd assignment—Its purposes will become clear as the semester develops).
As with all assignments in this course, please type and double-space with 1” margins all around and use a 12 point Times New Roman or Arial size font for your paper.
Identify a real-world company (business or otherwise) and (a) write down its official mission and vision statements (i.e., those on the official websites), (b) evaluate the effectiveness (of the mission and vision statements) based on what you learned in class about mission and vision statements, and (c) describe its business model (using the business-model triangle we discussed in class).
what ever suits you and please i need to be neat and very thorough
please make sure that you give detailed information for the questions
SEE THE EXAMPLES BELOW.
Identify a real-world company (business or otherwise)
Pangaia
write down its official mission and vision statements (i.e., those on the official websites)
Mission & Vision
PANGAIA is a direct-to-consumer materials science company bringing breakthrough textile innovations and patents into the world through everyday lifestyle products. Every technology we work with aims to solve an environmental problem of the fashion/apparel & nature industry.
We hope to drive these solutions further by making technologies and materials available to companies across different industries. By introducing these innovations, we design materials, products and experiences for everyday and everyone.
evaluate the effectiveness (of the mission and vision statements) based on what you learned in class about mission and vision statements
I think their mission statement is very clear in what they want to achieve. They want to incorporate science to better our environment while providing everyday lifestyle products. It is clear they want to give customers cutting edge technology materials that they have patented and are able to help the environment at the same time thus making their mission statement product orientated. This is because they are focusing on making the best and environmentally friendly products consumers can wear.
Their vision is very clear as well on how they want to affect other industries on how they operate as a business. It clearly shows what type of culture is within this company and what sort of values they uphold. While I think parts of both statements are quite repeated I still like them since that the mission is more the short run towards customers and how the vision is how these new breakthroughs in sciences can help the whole world.
(c) describe its business model (using the business-model triangle we discussed in class)
What How Why Who
Pangaia business model is pretty clear, they want to be able to provide everyday lifestyle products to consumers that are backed by science to help the environment at the same time. Their value is these patents and breakthroughs using new technologies that benefits both consumer and environment. They target anyone who wants to wear simple everyday lifestyle gear so it is to the mass market. They have a very large community helping a large range of environmental issues as well as having philanthropy. They use great marketing to allow customers to be aware of their products but more importantly what types of breakthroughs they have made with science to be able to further develop their products. This allows them to sell their products at a medium price range and able to justify for it. They are able to use their R&D and sell their products to many consumers.
this is one.
Chegg’s mission statement from their website is: “Our mission is to help every student achieve their best, in school and beyond. We strive to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. No one cares more about students and their future than Chegg.” While their vision being: “We strive to improve the overall return on investment in education by helping students learn more in less time and at a lower cost.” As you can tell their mission and their vision statements are very similar and both really get at the purpose of their company- to improve overall return on educational investment. When evaluating the effectiveness of the mission statement with the 3 key critieria purpose, scope, and stakeholders- Chegg’s mission statement addresses their purpose of why they exist (to improve overall return on educational investment and help students), but they lack the scope and addressing what exactly they do to accomplish this purpose. Their scope could be to help students learn in less time and at a lower cost, but they are lacking specific examples. They address their stakeholder of students are who they are trying to help. Their website goes into more details about their employees, the company’s values and more but their actual mission statement could be a little longer to address what exactly do they do to achieve their mission and vision.
Chegg’s business model:
1) Who- they target students for their customers. Their website says from high school to college and into their career.
2) What – the company offers services primarily online which is very convenient and also at a great price. They save the students money on required material and resources online.
3) How- they offer textbook rentals and purchases at competitive prices. They also offer course materials online through their monthly subscription such as textbook solutions, practice problems and study help.
4) Why- Chegg is offering these services to try to help students do the best they can in school at a cheaper price. Their main “why” is to improve the overall return on investment in education by helping students learn in less time and at a lower cost. They are generating value but being a resource for students at an affordable price and conveniently online.