Author name: Rosemary Mosco

Customer Service

Customer Service

For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:

  1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
  2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
  3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay.

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Unit 6 Discussion Board Business Law

Unit 6 Discussion Board Business Law

Question 1

Review the case example of Smith v. Johnson and Johnson on page 423. Do you agree with the court’s ruling? Do you feel it is unfair to exempt certain employees to deprive them of overtime wages? Why or why not?

Question 2

o Prompt: What is the “employment-at-will” doctrine? What are the exceptions to this doctrine?

o Requirements: 250 words minimum for each question

Unit 6 Reading Assignment

 

  • Case Example 22.4 Patty Lee Smith was a pharmaceutical sales representative at Johnson and Johnson (J&J). She traveled to ten physicians’ offices a day to promote the benefits of J&J’s drugs. Smith’s work was unsupervised, she controlled her own schedule, and she received a salary of $66,000. When she filed a claim for overtime pay, the court held that she was an administrative employee and therefore exempt from the FLSA’s overtime provisions.

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HCAD 600 Introduction to Healthcare Administration

HCAD 600 Introduction to Healthcare Administration

Instructions: Please answer using your own words in a minimum of 350, maximum 500 words PER 5 QUESTIONS Referenced with three (3) peer-reviewed journal articles or qualified text publish within the past five years and follow APA Manual 7th editions scholarly writing guidelines. When writing replies, please provide your experiences, new ideas, add probing questions and new literature on the topic to enhance the learning opportunity.

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Child Labor laws have shifted dramatically in our countr

Child Labor laws have shifted dramatically in our countr

Discussion Post (1/2-1 Page)

Discussion:

2. Child Labor laws have shifted dramatically in our country. Children used to be producers in the family and have now become consumers. What do you think is an appropriate age for a child to be allowed to start working? If you believe that children can work, do you think that there should be limitations on the type of jobs that they are able to have? What do you think about different labor and educational laws for migrant children? Describe the labor laws you would want to see in effect.

Resources for Assessment:

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There are many different “tools” that non-profits

There are many different “tools” that non-profits

Discussion Post (1/2-1 Page)

Discussion:

There are many different “tools” that non-profits can utilize to increase their use of technology. Create a list of all the different technology tools that your organization (or you as an individual) utilize. What are examples of other technology tools that you have learned about? Are their opportunities to purchase tools that are different for non-profits than for-profits?

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