Author name: Rosemary Mosco

Customer Service

Customer Service

For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:

  1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
  2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
  3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay.

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Unit 6 Discussion Board Business Law

Unit 6 Discussion Board Business Law

Question 1

Review the case example of Smith v. Johnson and Johnson on page 423. Do you agree with the court’s ruling? Do you feel it is unfair to exempt certain employees to deprive them of overtime wages? Why or why not?

Question 2

o Prompt: What is the “employment-at-will” doctrine? What are the exceptions to this doctrine?

o Requirements: 250 words minimum for each question

Unit 6 Reading Assignment

 

  • Case Example 22.4 Patty Lee Smith was a pharmaceutical sales representative at Johnson and Johnson (J&J). She traveled to ten physicians’ offices a day to promote the benefits of J&J’s drugs. Smith’s work was unsupervised, she controlled her own schedule, and she received a salary of $66,000. When she filed a claim for overtime pay, the court held that she was an administrative employee and therefore exempt from the FLSA’s overtime provisions.

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HCAD 600 Introduction to Healthcare Administration

HCAD 600 Introduction to Healthcare Administration

Instructions: Please answer using your own words in a minimum of 350, maximum 500 words PER 6 QUESTIONS Referenced with three (3) peer-reviewed journal articles or qualified text publish within the past five years and follow APA Manual 7th editions scholarly writing guidelines. When writing replies, please provide your experiences, new ideas, add probing questions and new literature on the topic to enhance the learning opportunity.

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Mandated Reporting

Mandated Reporting

[T]he moral test of government is how that government treats those who are in the dawn of life, the children; those who are in the twilight of life, the elderly; those who are in the shadows of life; the sick, the needy and the handicapped.

—Last Speech of Hubert H. Humphrey

It might seem intuitive that laws created to protect the most vulnerable parties in our population should be straightforward and without complicating circumstances, but this is far from the case. There are many ethical dilemmas that may arise for psychologists regarding the unintended consequences of reporting abuse or neglect of children, elders, and residents of long-term care facilities.

Consider, for example, that you are working with a young mother in your private practice. She confides that she has been poorly and inadequately treated in several mental health agencies and she specifically sought your services in private practice because she heard you are very supportive of recovering drug addicts. She is recovering from drug abuse, wants to stay on the right path, and has come to you for help; however, she informs you that as recently as five days ago she did not have any formula or breast milk for her infant (a frequent situation in past months). If it had not been for her sister being unexpectedly home and willing to buy formula, your client has no idea what she would have done. Is this neglect? Should you report the situation and risk alienating your client from receiving your help? What about your duty to protect and do no harm to your client? Her baby? If you do not report it, are you opening yourself to charges that could potentially lead to losing your license to practice? What is the correct legal and ethical decision? Is there one? Are the legally and ethically correct responses the same or different?

This week, you consider issues related to mandated reporting laws and rules through the lens of a case study. Being knowledgeable about these policies, especially as they pertain to your state or jurisdiction, is an important and necessary component of your ethical repertoire.

Objectives

Students will:

  • Analyze mandated reporting laws
  • Apply mandated reporting laws

This is considered a 10 page powerpoint

Readings

  • Margolin, G., Chien, D., Duman, S. E., Fauchier, A., Gordis, E. B., Oliver, P. H., Ramos, M. C., & Vickerman, K. A. (2005). Ethical issues in couple and family research. Journal of Family Psychology, 19(1), 157–167. Retrieved from the Walden Library databases.
  • Small, M. A., Lyons, P. R., Jr., & Guy, L. S. (2002). Liability issues in child abuse and neglect reporting statutes. Professional Psychology: Research and Practice, 33(1), 13–18. Retrieved from the Walden Library databases.
  • Zeranski, L., & Halgin, R. P. (2011). Ethical issues in elder abuse reporting: A professional psychologist’s guide. Professional Psychology: Research and Practice, 42(4), 294–300. Retrieved from the Walden Library databases.
  • Zimmerman, J., Hess, A. K., McGarrah, N. A., Benjamin, G. A. H., Ally, G. A., Gollan, J. K., & Kaser-Boyd, N. (2009). Ethical and professional considerations in divorce and child custody cases. Professional Psychology: Research and Practice, 40(6), 539–549. Retrieved from the Walden Library databases.

Media

  • Psychotherapy.net. (Producer). (2010). Legal and ethical issues for mental health professionals, vol. 1: Confidentiality, privilege, reporting, and duty to warn [Video]. Retrieved from the Walden Library databases.

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Select a developed country that has implemented a tariff

Select a developed country that has implemented a tariff

Half page

I need help with a Economics question. All explanations and answers will be used to help me learn.

Select a developed country that has implemented a tariff, and a developing country that manufactures products that are impacted by that same tariff. The current US and China tariff “war” cannot be used since these are the two largest economies in the world. Investigate the impact of the trade barrier on the developing country’s business sector and quantify the impact, if possible. Would you recommend that the developed country eliminate the tariff? Explain your reasoning.

-Avoid plagiarism

– Two peer-reviewed reference

 

Please avoid plagiarism
and write half page

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