Author name: Rosemary Mosco

Conflict Resolution Scenario

Conflict Resolution Scenario

 

A female Hispanic floriculture supervisor, Ana Mendez, has reported to Employee Relations that she has been sexually harassed by Ellis Wilson in which he has created a hostile working environment by frequently stopping by to see her at her worksite and constantly commenting on how sexy she is and pressing her to “just go for a few drinks” on too many occasions. She declares she has rejected his advances and informed him if he did not stop harassing her she would report it to management. He did not stop. Ellis’ position is that he happens to have work and audits to be done in areas where she happens to be. He does not believe any comments complimenting her should be taken as seriously because he is just a friendly type of guy. Ellis does not seem to realize when certain actions can be perceived as sexual harassment.

Employee Relations Manager, Roberto Miranda, discussed the matter with you. You direct Roberto to apply conflict resolution techniques in hopes of keeping the matter from accelerating into a full-fledged EEOC complaint. Smith has informed you he wants this matter resolved quietly and quickly.

Design a conflict resolution that is reasonable, fair to both sides, and results in everyone being educated about sexual harassment in the workplace.

Use headings to appropriately signal the topics and keep your document organized

Use a minimum of three in-text citation sources within your paper and identify them in your APA correctly formatted References page.

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Signature Assignment: Crisis Management Plan

Signature Assignment: Crisis Management Plan

About Your Signature Assignment

Signature/Benchmark Assignments are designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. Signature/Benchmark Assignments are graded with a grading guide or an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for course/program improvements.

Resource: Blossoms Up! Case Study

Most organizations face a disruption in their business continuity based on an “event” that creates a change in life cycle.

Coming into your new role, you recognize that a Crisis Management Plan has never been created for the company, Blossoms Up! In your last company, it experienced a business continuity disruption that had a severe impact on its financial standing, but an effective business continuity and crisis management plan significantly helped to respond quickly to the major issue and in an organized manner. This is one more area in which you can prove HR to be an important strategic partner.

For this assignment, you will focus on one of three main events that could happen to Blossoms Up!

  • Unexpected death of the CEO, Seth Smith
  • Negative media publicity–For example, a news story breaks out about a $500,000 sexual harassment claim filed against a high-ranking director
  • Strike–Upon possible unionization and a collective bargaining impasse, a strike occurs disrupting the company’s ability to harvest their products

You assess the three events that could cause Blossoms Up! to undergo business continuity disruption rising to a crisis state and decide to get to work on the one you think is most pressing and should be implemented now.

Research the Internet and University Library for information on crisis management plans and various templates.

Design a 1,050- to 1,400-word Crisis Management Plan to respond to the potential event determined to be the most pressing.

Include the following:

  • Evaluate which departments and people need to be a part of the crisis management team. Consider:
  • Prepare a policy statement that includes the legal and ethical standards for responding to the event. Avoid “no comment” or have your company appear uncooperative or secretive during a crisis situation.
  • Prepare clear, consistent, and tailored responses for all stakeholders and the media that includes the following:
    • State the scope of the crisis – local, regional, national or international.
    • Articulate policies and procedures affecting the crisis event.
    • Launch a cohesive and united response in support of the organization – one spokesperson, one person recognized and authorized to disseminate statements to the media, etc.
  • Evaluate human resource management solutions that will be implemented to address the organizational crisis.
  • Create answers to anticipated questions from the media.
  • Include a section for post-crisis review with an assessment tool to evaluate the crisis management plan response. List any follow-up communication or activities that may be needed to ensure that the current crisis has been appropriately addressed and that the potential for future crises in this area is reduced.

Write the plan in the third person voice.

Use headings to appropriately signal the topics and keep your document organized.

Include a minimum of two in-text citation sources and a Reference page based on APA formatting guidelines.

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Write and a 2 page paper evaluating your experience implementing mitigation and preparedness strategies

Write and a 2 page paper evaluating your experience implementing mitigation and preparedness strategies

Studies suggest that game-based learning can serve as a useful educational tool for teaching new concepts and ideas to various populations. For this assignment students will play the “Stop Disasters Game” and answer the questions asked below. The specific instructions for this assignment are as follows: Step 1: Go to the Stop Disaster Game website at: http://www.stopdisastersgame.org/en/playgame.html

Step 2: Play one of the 5 scenarios using the “Medium Difficulty” level.

Step 3: Write down what your mission is for the game. *You will need this for your evaluation of the game*

Step 4: Take a screen capture (CTRL + PrtScn, then paste into Word Doc) of your final score as proof you completed the game. Turn this in as the first page of your report. Step 5: Write and a 2 page paper (double-spaced, 12 pt. Times New Roman, 1 inch margins) evaluating your experience implementing mitigation and preparedness strategies for the particular disaster scenario you played.

All detailed instructions are available on the attached file.This assignment is going through a plagiarism checker software (turnitin). So please make sure that it is a plagiarism free work. If any question come up, please let me know!

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Application: Case Study: Confidentiality, Privacy, and Privilege

Application: Case Study: Confidentiality, Privacy, and Privilege

(3- to 5-page paper)

In research, investigators must often collect data about very sensitive and private aspects of participants’ lives. In clinical work, psychology professionals are often privy to highly charged emotions and situations. In fact, due to the highly sensitive nature of their work, psychology professionals or those studying to be psychology professionals are often in morally ambiguous situations, or they may be working with individuals with conflicting demands, needs, or perceptions of what constitutes ethical behavior.

Concepts integral to the protection of information and individual rights include confidentiality, privacy, and privilege. These concepts often are used interchangeably, but they have distinct similarities and differences. It is imperative that psychology professionals fully understand their responsibilities related to each one. Failure to do so puts them at risk of violating trust-based relationships and may have significant ramifications.

For this Application, review the following Case Study:

You are conducting a study of resilience among families that have experienced domestic violence. You will meet with participants four times over a 1-year period, conducting numerous assessments of their psychological well-being and daily functioning in order to study patterns over time.

Maria is a 32-year-old Latina woman. She has volunteered herself and her daughter, Rosalinda (age 6) to participate in your study. Maria explains that she is separated from Rosalinda’s father, who has allegedly committed violent acts in the home. When Maria and Rosalinda came to the first data collection session, Maria read and signed an informed consent form while in the waiting room. The form was fairly standard, citing all the usual terms of and exceptions to confidentiality.

Over the course of the study, during the sessions, you begin to know both mother and daughter well. As you make your way through the daily functioning assessment interviews at the third session, Maria tells you that she has started to date again. Maria seems unusually anxious about finishing the interviews quickly. She watches the clock and interrupts you to confirm that she will be receiving the same $50 stipend that she received at the end of previous sessions. You also notice that Rosalinda’s distress symptoms appear to be getting worse. For example, she is extremely upset when Maria goes to the restroom and cannot be calmed for the rest of the session. However, you are not a clinician, so your impressions are based on your own personal experiences with children.

Shortly after Maria and Rosalinda leave, a man approaches your office and introduces himself as Maria’s husband. He appears to have followed them and wants to know what she and Rosalinda were doing in your office. He does not seem threatening in any way and seems quite civil and pleasant.

The Case Study allows you to apply ethics to real-life situations and demonstrate your understanding of the decision making needed to resolve such conflicts. It is rare for an ethical dilemma to involve only one issue, so you should take the time to reflect on the complications that present themselves in the situations described in the Case Study.

For this week’s Application, review the overview of the five ethical decision-making models that can be found in the Learning Resources section.

  • Koocher and Keith-Spiegel’s nine-step ethical decision-making model
  • Canadian Code of Ethics for Psychologists: The 10-step ethical decision-making process
  • Rest’s four-step ethical decision-making model
  • Jones’s four-step intensity-contingent ethical decision-making model
  • Fisher’s eight-step ethical decision-making model

For this week’s Application, submit by Day 7 a 3- to 5-page paper (including references) that includes the following:

  • An explanation of the ethical dilemmas you perceive to be involved in the Case Study.
  • A description of what you might do in response to the dilemma. Include the following in your explanation:
    • A step-by-step application of one of the decision-making models provided above.
    • An explanation of the possible outcomes for each individual in the Case Study.
    • An explanation of any benefits and limitations of the model you selected.

Week 4 Learning Resources

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This page contains the Learning Resources for this week. Be sure to scroll down the page to see all of this week’s assigned Learning Resources. To access select media resources, please use the media player below.

Required Resources

Note: To access this week’s required library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus.

Readings

  • Fisher, C. B. (2017). Decoding the ethics code: A practical guide for psychologists (4th ed). California: Sage Publications, Inc.
    • Chapter 3, “The APA Ethics Code and Ethical Decision Making (pp. 31-53) (review for Case Study)
    • Chapter 7, “Standards on Privacy and Confidentiality” (pp. 172-202)
  • Bersoff, D. N. (2008). HIPAA: Federal regulation of healthcare records. In D. Bersoff, (Ed.), Ethical conflicts in psychology (4th ed.).(pp. 543–545). Washington, DC: American Psychological Association.
    Retrieved from the Walden Library databases.
  • U.S. Department of Education. (n.d.). Family Educational Rights and Privacy Act (FERPA). Retrieved from http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html
  • U.S. Department of Health & Human Services. (n. d.). Understanding health information privacy.Retrieved from http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html

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