1. As a student of organizational behavior, you have the opportunity to investigate what factors lead employees to make certain choices. What can this in turn help you do within your job?

2. It is important for service organizations to include customer needs and requirements in assessing their effectiveness. Why is this so? Discuss

The assignment is to answer the question provided above in essay form. This is to be in narrative form. Bullet points should not to be used. The paper should be at least 1.5 – 2 pages in length, Times New Roman 12-pt font, double-spaced, 1 inch margins and utilizing at least one outside scholarly or professional source related to organizational behavior. This does not mean blogs or websites. This source should be a published article in a scholarly journal. This source should provide substance and not just be mentioned briefly to fulfill this criteria. The textbook should also be utilized. Do not use quotes. Do not insert excess line spacing. APA formatting and citation should be used.