Business Studies may be defined as a combination of inter-related business subjects which lead to learning of basic knowledge and skills. It is a course in education that is designed to cover the basic elementary knowledge and skills in organizing business enterprises as well as general office administration.
Throughout the course, you have debated and discussed the subject of negotiations, and you have also assisted a fellow student on a conflict resolution project. In Week 3, you were specifically asked to find something you can negotiate, and take notes on the negotiation. Hopefully, by this week you have not only identified the subject of your negotiation but have gathered pertinent information to assist you in the negotiation process. As you recall, some suggested negotiation topics were:
1. Trying to buy a car (you don’t have to do the deal).
2. Trying to get a better deal on your cell phone, internet, or cable TV package.
3. Trying to negotiate a raise from your employer, especially when the employee does not have adequate resources to provide a raise.
4. Trying to purchase a new piece of jewelry from a jewelry store, one not known to negotiate its prices. 5. Any negotiation you really are experiencing during the term (i.e. promotion, new job terms, etc.).
Before doing the negotiation, you needed to do these things, and take written notes for each item.
1. Define the negotiation you planned. Who is your competitor? Who has the “upper hand” in this deal and why?
2. Describe your goal of the negotiation.
3. Define your BATNA of the negotiation.
4. Review the 10 Best Practices of Negotiations in Chapter 12. Select at least three best practices that you plan to use in this negotiation.
Do the negotiation, and describe:
Who made the first offer?
How was it communicated?
What was the response?
Was there a counteroffer? Describe all counteroffers.
Did you communicate your BATNA to your opponent? Why or why not? Did this seem to work?
Did your opponent communicate his or her BATNA to you? Why or why not? Did this seem to help the negotiation?
Which of the 10 Best Practices of Negotiations in Chapter 12 did you actually use? Was this different from your plan? If so, what happened that caused you to change?
What was the final result of your negotiation?
What did you learn from this about negotiating?
10 Best Practices of Negotiations
Be prepared
Diagnose the fundamental structure of the negotiation
Identify and work the BATNA
Be willing to walk away
Master the key paradoxes of negotiation:
Claiming value vs. creating value
Sticking by your principles vs. being resilient enough to go with the flow
Sticking with your strategy vs. opportunistically pursuing new options
Being too honest and open vs. being too closed and opaque
Being too trusting vs. being too distrusting
Remember the intangibles
Actively manage coalitions-those against you, for you, and unknown
Savor and protest your reputation
Remember that rationality and fairness are relative
Continue to learn from your experience
Use at least three resources/references. Write your notes up into a report about the negotiation, which includes all of the information requested.
Students will support their understanding of pay-structure design by creating three complete job descriptions that include pay structures: one for incentive pay, one for traditional pay, and one for person-focused pay. These can be developed for an organization the student is familiar with or a fictitious organization. Each description will be no more than two pages in length, double-spaced, and presented in a business-oriented document. For each, include a job title, a description of the organization, a brief summary of the job, a bullet-point list of essential job tasks, a brief description of the context of the job, a bullet-point list of key knowledge, skills, and abilities required for the position, and pay considerations in the context of pay-structure design.
Boston, Massachusetts: Harvard Business Review Press. (ISBN: 9781422158005
Researching job descriptions
Please refer to the BAM 450 research starter for resources about job descriptions from the library. Use the keyword section to alter your keywords and explore the databases for articles regarding trends in human resources.Here is an example of a search to get you started:“writing job descriptions”Examples of job descriptions can also be found from private company websites as they advertise for new positions.If you need additional research help or have any questions, please use the Ask a Librarian service.
Your response should be an essay which is at least 3 paragraphs long. Your evidence should consist mainly of quotations from the essay, and your analysis and evaluation of those quotations.
Your thesis should probably be that the essay is 1) effective, 2) ineffective, or 3) partially effective in convincing the reader that the author’s world view is correct. You should follow this with a plan of development, laying out your arguments.
I wouldn’t worry about a hook, or a long summary at the end of the essay. While I often encourage synthesis, please DO NOT relate any long stories about your life in your response. That would miss the point of the question and get you a poor grade.
Anecdotes are given to prove that the author has experience with what she is writing about, examples include are rampant. Her hook was used not only to pull the reader in, but show that she had experience with communicative applications:
“Last Sunday, I spent a lazy afternoon with my boyfriend. We chatted while I made brunch, discussed the books we were reading, laughed at some cat pictures and then settled down with dinner, before bidding each other good night. We did all of this despite living over 3,000 miles apart.”
After establishing this, she goes into more specific experience to demonstrate to the reader that it was not just one experience, but there were multiple. This was done so that the reader would find her credible and knowledgeable in this particular area.
“I prefer to use applications that already figure into my daily routine, like Google’s instant-messaging application, Gchat, as well as Facebook Messenger, Twitter, Instagram and Snapchat. This way, we can talk about travel plans while I’m waiting for the train or talk about what he’s making for dinner while I’m at work.”
This is all in the context of her relationship with a partner that is over 3,000 miles away. Meaning it is almost impossible to communicate with him face to face. Moreover, it is only possible to communicate with him due to these messaging and social apps.
Authorities
In addition to the pathos/emotional appeal to the readers through her personal anecdotes to increase credibility, she provides a logos/logical appeal to further prove her credibility and persuade readers that social applications do positively impact interpersonal relations.
A couple of notable examples are found when she is explaining the business side of dating applications:
” The original HowAboutWe dating service was started in 2010 and has attracted two million users to date. But it had a business-model problem, said Aaron Schildkrout, one of the founders of HowAboutWe. The site lost users — and potential customers — once they were in a relationship. “The couples market is huge,” he said. He and his business partner were getting feedback from “couples who had met on the service but couldn’t use it anymore” and decided to build an application “to facilitate communication and interaction.”The new You & Me application lets two people send photographs and voice messages and play a selfie-exchanging game called “Halfsie.”
By explaining that the actual intent it to facilitate communication when they have already chosen a partner, prevents the reader from making the assumption(from more emotional roots) that the app developers are merely trying to make money. And because she chose to do this from a logical perspective, it persuades her readers of her main point, that applications can improve/ have a positive impact on interpersonal communications.
Contrast
The last major method of persuasion that the author utilizes is contrast. This contrast is achieved by differentiating assumptions that are made about applications like this, as well as people who debate that these apps have a negative affect from the reality of it. This is done with Turkle’s argument and the preceding rebuttal of it:
Sherry Turkle, the author of “Alone Together,” says she believes that using an application in place of real-world, face-to-face interactions is having a detrimental effect on how we prioritize offline communication and, potentially, on our ability to interact even when we aren’t relying on technology as a mediator. “We’ve given ourselves something so gratifying that we can forget other ways we can communicate,” she said. “What starts out being better than nothing becomes better than anything.”Ms. Turkle, who is researching the impact of technology on communication, said technology-saturated types could “forget what a face-to-face interaction can do.” She says she is not opposed to messaging applications, but she cautions that their most frequent users should be aware of the potential impact.In my experience, however, I’ve found the opposite to be true, especially as more and more of my daily interactions with friends, colleagues and family happen through a screen. If anything, the pervasiveness of technology in my life has heightened my desire for actual one-on-one meetings.Anyone who spends much time online and on a smartphone knows that it’s no substitute for the real thing — it’s just an appetizer that can delight and satisfy until the main course arrives. But that satisfaction is real.Although I am using a vast array of apps to deal with a real challenge — trying to date someone who lives on a different continent — they still hold their appeal when that distance is erased. Even when we’re both in the same city for an extended time, we still use them, albeit to a lesser degree and not to the detriment of spending actual time together.In many cases, adding the Internet to the mix can strengthen a relationship over all, because online interactions have their own kind of entertaining rapport that can coexist with their offline counterparts.
In conclusion, Wortham’s article is compelling and persuasive that social communicative apps have a positive affect on interpersonal communication by using anecdotal evidence, authorities, and contrast.
Throughout the course, you have debated and discussed the subject of negotiations, and you have also assisted a fellow student on a conflict resolution project. In Week 3, you were specifically asked to find something you can negotiate, and take notes on the negotiation. Hopefully, by this week you have not only identified the subject of your negotiation but have gathered pertinent information to assist you in the negotiation process. As you recall, some suggested negotiation topics were:
1. Trying to buy a car (you don’t have to do the deal).
2. Trying to get a better deal on your cell phone, internet, or cable TV package.
3. Trying to negotiate a raise from your employer, especially when the employee does not have adequate resources to provide a raise.
4. Trying to purchase a new piece of jewelry from a jewelry store, one not known to negotiate its prices. 5. Any negotiation you really are experiencing during the term (i.e. promotion, new job terms, etc.).
Before doing the negotiation, you needed to do these things, and take written notes for each item.
1. Define the negotiation you planned. Who is your competitor? Who has the “upper hand” in this deal and why?
2. Describe your goal of the negotiation.
3. Define your BATNA of the negotiation.
4. Review the 10 Best Practices of Negotiations in Chapter 12. Select at least three best practices that you plan to use in this negotiation.
Do the negotiation, and describe:
Who made the first offer?
How was it communicated?
What was the response?
Was there a counteroffer? Describe all counteroffers.
Did you communicate your BATNA to your opponent? Why or why not? Did this seem to work?
Did your opponent communicate his or her BATNA to you? Why or why not? Did this seem to help the negotiation?
Which of the 10 Best Practices of Negotiations in Chapter 12 did you actually use? Was this different from your plan? If so, what happened that caused you to change?
Students will support their understanding of pay-structure design by creating three complete job descriptions that include pay structures: one for incentive pay, one for traditional pay, and one for person-focused pay. These can be developed for an organization the student is familiar with or a fictitious organization. Each description will be no more than two pages in length, double-spaced, and presented in a business-oriented document. For each, include a job title, a description of the organization, a brief summary of the job, a bullet-point list of essential job tasks, a brief description of the context of the job, a bullet-point list of key knowledge, skills, and abilities required for the position, and pay considerations in the context of pay-structure design.
Boston, Massachusetts: Harvard Business Review Press. (ISBN: 9781422158005
Researching job descriptions
Please refer to the BAM 450 research starter for resources about job descriptions from the library. Use the keyword section to alter your keywords and explore the databases for articles regarding trends in human resources.Here is an example of a search to get you started:“writing job descriptions”Examples of job descriptions can also be found from private company websites as they advertise for new positions.If you need additional research help or have any questions, please use the Ask a Librarian service.