Business Studies

Business Studies may be defined as a combination of inter-related business subjects which lead to learning of basic knowledge and skills. It is a course in education that is designed to cover the basic elementary knowledge and skills in organizing business enterprises as well as general office administration.

Customer Service

Customer Service

For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:

  1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
  2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
  3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay.

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Unit 6 Discussion Board Business Law

Unit 6 Discussion Board Business Law

Question 1

Review the case example of Smith v. Johnson and Johnson on page 423. Do you agree with the court’s ruling? Do you feel it is unfair to exempt certain employees to deprive them of overtime wages? Why or why not?

Question 2

o Prompt: What is the “employment-at-will” doctrine? What are the exceptions to this doctrine?

o Requirements: 250 words minimum for each question

Unit 6 Reading Assignment

 

  • Case Example 22.4 Patty Lee Smith was a pharmaceutical sales representative at Johnson and Johnson (J&J). She traveled to ten physicians’ offices a day to promote the benefits of J&J’s drugs. Smith’s work was unsupervised, she controlled her own schedule, and she received a salary of $66,000. When she filed a claim for overtime pay, the court held that she was an administrative employee and therefore exempt from the FLSA’s overtime provisions.

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Employee Engagement and Retention Milestone Paper

Employee Engagement and Retention Milestone Paper

Prompt: Refer to the chapter readings and module resources to support your responses to each of the four critical elements below. Carefully read and address each critical element as written, using detailed and informative analysis that conveys critical thinking. The four critical elements are aligned to the people technical competency within the HR knowledge domain.

Specifically, the following critical elements must be addressed:

 Talent Acquisition: Determine appropriate strategies for acquiring qualified talent, and explain how the strategies support organizational goals.

 Employee Engagement and Retention: Determine appropriate employee engagement strategies and explain how this approach will increase retention.

Learning and Development: Determine learning and development opportunities aimed toward attracting and retaining qualified talent within the organization.

 Total Rewards: Identify appropriate total rewards strategies to increase employee retention, and explain how these strategies support the goals of the organization.

Guidelines for Submission: This milestone must be submitted as a 3- to 4-page Word document with double spacing, 12-point Times New Roman font, and one-inch margins. Use the latest edition of the APA manual for formatting and citations.

No additional Info, you can utilize the SHRM site. I will be inviting you to two more assignments. Thanks.

Make sure you go part by part in a coherent manner. Use subheadings to label each part. Start with an intro and end with a conclusion.

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Performance Management

Performance Management

performance management systems are important in organizations. However, there are many performance management systems that organizations can use.

  1. Explain the importance of performance management systems and what organizations must consider when selecting the best performance management system.
  2. Select three performance management systems and explain the following:
  3. Then, explain what type of organizations would benefit from each of the performance management systems identified. For example, provide details about why performance management system X be best in Organization X.

Requirements:

  • Write a 6-7 page paper, or about 2300 words, not including the title and reference pages, which are required.
  • Your paper must be properly cited and formatted according to the APA formatting.
  • Include a formal references page. This is an individual paper; however, you should reflect on our discussion forums and incorporate ideas from there, as appropriate.
  • You must support your analysis with at least five scholarly references, and can include resources from this course.
  • For this assignment, a credible source is defined as:
    • A scholarly or peer-reviewed journal article.
    • A government-based website or publication.
    • A trade or industry journal article, publication, or website, including those from trade organizations such as SHRM.org and TD.org.

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