Discussion Difficult Conversations at work

Read the article How to Handle Difficult Conversations at Work(link: https://hbr.org/2015/01/how-to-handle-difficult-co…. In your small group, you will be assigned one of the two case studies at the end of the article.

Each member of your small group will answer the following questions:

1. How could the situation or conversation have been handled differently so that expectations and concerns were communicated clearly?
2. What is your recommendation in this case? Would you conduct a formal or informal conversation, and why?