Discussion- service encounter
- What does great customer service mean to you?
- Think of a great customer service experience that you have had. Provide a detailed account of the great customer service encounter. What did the company do right and how did they provide great service?
- Think of a bad customer service experience that you have had. Provide a detailed account of the bad customer service encounter. What did the company do wrong and how could they have handled this situation differently?
Requirements: 300 words
