Management

knowledge management

$2.00

This week we focus on the knowledge management cycle noted in Figure 5.3 in the Information Technology and Organizational Learning textbook(Attached). Note the various aspects of knowledge management, continuous innovation, and competitive advantage and how they integrate with one another.

Your response should be 250-300 words. Respond to two postings provided by your classmates.

System transformation

$4.00

Now that you have learned about systems and system transformation approaches, this week you will write a paper describing what you notice is going on in the human systems in which you participate, what are your responses (thoughts, feelings, actions) to those experiences?

Week 3 Readings and Resources

This week’s readings will help you to understand the concepts of the 5 Cs of organizational change as well as what leverage points can be identified to help systems transform.

Textbook Readings
Designing the Customer-Centric Organization. J. Galbraith. Chapters 3 & 4 (pages 43-86)
The Fifth Element. P. Senge. Chapters 4 & 5
PowerPoint Presentations
5 Cs

Change Strategies

Article
Leverage Points: Places to Intervene in a System (Links to an external site.): This article helps to explain what leverage points exist within a system (and therefore with an organization) with real-world examples that make it easier to understand the leverage points.
Video

Social Security Administration

$4.00

Using your knowledge about the organizational theories you gained this week, scan the Government Accountability Office (GAO) Report, “Social Security Administration Field Offices. Reduced Workforce Faces Challenges as Baby Boomers Decline” to find problems that were identified in the U.S. Social Security Administration that can be explained by one or more of the organizational theories we studied this week. Specifically, how can problems you identify in the GAO Report about the Social Security Administration be explained either by the ineffective application of a particular organizational theory or theories or the failure to apply an organizational theory to prevent the problems from developing in the first place? Explain which organizational theory or theories would be most effective in helping to solve the problems, why, and how.

Post an initial entry in which you identify two specific problems (make sure to reference the page/pages in the GAO Report where you identified the problems but do not copy the wording directly from the Report; articulate the problems in your own words); explain how one or more of the organizational theories you learned about this week potentially led to the development of the problems;

Case management clients

$2.00

Community Resource Exploration Activity

Note: Answers must be factual and relating to the area in question.

An essential role of case managers is that of broker, linking clients to community resources to help meet important needs. It is important to determine what kind of resources are available in your local area to meet the needs of case management clients.

Below you will find several categories of areas that are typically needed with case management clients:

Food
Shelter/Housing
Utilities
Medical / Healthcare

Mental Health / Counseling

Economies of scale

$10.00

Formulate differentiation strategies based on workflow across the value chain.

Scenario

In your role as a Business Process Consultant at Bryce-Kingston, the management team at JBH Electronics has asked you to create a presentation for their new Operations Executive. The new leader is in the process of looking at alternative strategies that JBH can employ in the value chain area of operations for the company. You will be tasked with researching differentiation strategies that JBH could use to build a value chain strategy.

Instructions

You will develop a presentation that outlines a differentiation strategy based on workflow across JBH Electronics’ value chain. Include the following:

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